CAREERS

Thank you for your interest in our organization! Please complete an application online if you are interested in any of the job opportunities listed below. Due to the high number of applications we receive, we ask that you do not call regarding the status of your application. If your application is selected for the interview phase, you will be contacted.

After the interview phase, applicants will be required to pass a drug screen and background check. Following this, applicants will participate in a staff orientation and training.

The benefit package for full-time employees includes Major Medical-BCBS (LACG pays approximately 60% of the premium), dental, vision, 10 vacation days per year, paid holidays, and six (6) sick days per year. Thes benefits incur after probation and/or subject to applicable waiting periods.

CURRENTLY AVAILABLE POSITIONS:

CORE IOP Counselor

Helpline Specialist – Evening Position

Helpline Specialist – Overnight Position

Data Auditor

CORE IOP COUNSELOR

Summary of Position Responsibilities:

The CORE IOP Counselor Acts as case manager/counselor for

assigned clients on an intensive outpatient level.

Qualifications:

1.       Master’s degree in counseling or related field of study.

2.       LAC / LPC / LCSW status current or in process of completion.

3.       CCGC, ICGC or equivalent in active status or pursuing.

4.       Pre-Employment negative drug screen and background check.

5.       Free from TB and verified by annual skin test by CORE.

General Work Schedule:

Clinical services IOP schedule is

 Monday, Tuesday, Thursday and Friday

evenings 5:00 p.m. – 8:00 p.m. 

Screening, intake, individual/family sessions,

case management and discharge planning will

be outside the above schedule.  A minimum of 40 hours a week,

with on-call as directed by supervisor.

Compensation: $37,440.00 - $52,000.00 per year

Job Duties and Application link:  https://helpforgambling.apscareerportal.com/jobs/3479495

HELPLINE SPECIALIST – EVENING POSITION

EVENING SHIFTS AVAILABLE

2PM- 10PM

3PM-11PM

Please note: This position is not a remote role. All work must be performed onsite at our designated location(s). Remote work is not available for this position at this time.  Additionally, the required training is six (6) weeks during the day from 9 AM to 5 PM.  In order to work evening or overnight, you must complete the six (6) week training held during the day.

Summary of Position Responsibilities:

Provides critical support in answering calls, chats, and text messages for various helplines, including the 988 Lifeline, Substance Use, Problem Gambling, and Suicide Prevention services. This role involves engaging with individuals in crisis, conducting intake assessments, offering emotional support, and referring them to appropriate resources. The Helpline Specialist must maintain professionalism and accuracy in documentation and follow all protocols while providing compassionate assistance to those in need.

Training:

Upon hiring, individuals will complete all required onboarding, crisis intervention, and behavioral health training prior to independently answering calls, chats, and texts.

The first 6 weeks of employment is full time training Monday through Friday from 9 am to 5 pm. Candidates must be in attendance for all training dates during the initial 6 weeks.

Job Description:

The Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns.

We are committed to offering compassionate emotional support by listening, connecting callers with supportive resources, and providing follow-up assistance.

As a Helpline Specialist, you will be the calm voice in the moments of fear, despair, loneliness, and crisis. You will connect with people experiencing suicidal thoughts, mental health challenges, substance use concerns, emotional distress, or overwhelming life circumstances. Through compassionate listening, you will help individuals find safety, hope, and a path forward.

This role is for individuals who can stay grounded when others are overwhelmed, listen without judgement, remain calm under pressure, and show up for others on their worst days.

This is not a job for someone who simply wants to answer phones and give resource information.

Many successful Helpline Specialists are drawn to this work because of their own life experiences, recovery journeys experiences supporting loved ones, or personal commitment to helping others through difficult times. We value lived experience, emotional maturity, resilience and a genuine desire to make a difference.

Qualifications:

Minimum Qualifications

·         High school diploma or equivalent required

·         Experience in providing customer care

·         Ability to successfully complete crisis intervention training and certification requirements

·         Strong verbal and written communication skills- able to receive, process, and interpret

          both verbal and non-verbal information

·         Ability to work independently while collaborating effectively with a team

·         Ability to maintain confidentiality and adhere to professional and ethical standards

·         Strong computer and documentation skills

Preferred Qualifications:

·         Experience in healthcare, social services, behavioral health, crisis intervention,

           peer support, or related fields

·         Previous volunteer or helping profession experience

·         Higher education or certifications in behavioral health field

Compensation: $15.00 - $16.00 per hour

Job Duties and Application link:  https://helpforgambling.apscareerportal.com/jobs/3076777

HELPLINE SPECIALIST – OVERNIGHT POSITION

OVERNIGHT SHIFTS AVAILABLE

10 PM - 6 AM

11 PM - 7 AM

Please note: This position is not a remote role. All work must be performed onsite at our designated location(s). Remote work is not available for this position at this time.  Additionally, the required training is six (6) weeks during the day from 9 AM to 5 PM.  In order to work evening or overnight, you must complete the six (6) week training held during the day.

Summary of Position Responsibilities:

Provides critical support in answering calls, chats, and text messages for various helplines, including the 988 Lifeline, Substance Use, Problem Gambling, and Suicide Prevention services. This role involves engaging with individuals in crisis, conducting intake assessments, offering emotional support, and referring them to appropriate resources. The Helpline Specialist must maintain professionalism and accuracy in documentation and follow all protocols while providing compassionate assistance to those in need.

Training :

Upon hiring, individuals will complete all required onboarding, crisis intervention, and behavioral health training prior to independently answering calls, chats, and texts.

The first 6 weeks of employment is full time training Monday through Friday from 9 am to 5 pm. Candidates must be in attendance for all training dates during the initial 6 weeks.

Job Description:

The Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to offering compassionate emotional support by listening, connecting callers with supportive resources, and providing follow-up assistance.

As a Helpline Specialist, you will be the calm voice in the moments of fear, despair, loneliness, and crisis. You will connect with people experiencing suicidal thoughts, mental health challenges, substance use concerns, emotional distress, or overwhelming life circumstances. Through compassionate listening, you will help individuals find safety, hope, and a path forward.

This role is for individuals who can stay grounded when others are overwhelmed, listen without judgement, remain calm under pressure, and show up for others on their worst days.

This is not a job for someone who simply wants to answer phones and give resource information.

Many successful Helpline Specialists are drawn to this work because of their own life experiences, recovery journeys experiences supporting loved ones, or personal commitment to helping others through difficult times. We value lived experience, emotional maturity, resilience and a genuine desire to make a difference.

Qualifications:

Minimum Qualifications

·         High school diploma or equivalent required

·         Experience in providing customer care

·         Ability to successfully complete crisis intervention training and certification requirements

·         Strong verbal and written communication skills- able to receive, process, and interpret                       both verbal and non-verbal information

·         Ability to work independently while collaborating effectively with a team

·         Ability to maintain confidentiality and adhere to professional and ethical standards

·         Strong computer and documentation skills

Preferred Qualifications

·         Experience in healthcare, social services, behavioral health, crisis intervention, peer                             support, or related fields

·         Previous volunteer or helping profession experience

·         Higher education or certifications in behavioral health field

Compensation: $15.00 - $16.00 per hour

Job Duties and Application link: https://helpforgambling.apscareerportal.com/jobs/3266283