CAREERS
Thank you for your interest in our organization! Please complete an application online if you are interested in any of the job opportunities listed below. Due to the high number of applications we receive, we ask that you do not call regarding the status of your application. If your application is selected for the interview phase, you will be contacted.
After the interview phase, applicants will be required to pass a drug screen and background check. Following this, applicants will participate in a staff orientation and training.
The benefit package for full-time employees includes Major Medical-BCBS (LACG pays approximately 60% of the premium), dental, vision, 10 vacation days per year, paid holidays, and six (6) sick days per year. Thes benefits incur after probation and/or subject to applicable waiting periods.
CURRENTLY AVAILABLE POSITIONS:
Helpline Specialist – Evening Position
Helpline Specialist – Overnight Position
Helpline Specialist Shift Supervisor - Overnight Position
Data Auditor
HELPLINE SPECIALIST – EVENING POSITION
EVENING SHIFTS AVAILABLE
2PM- 10PM
3PM-11PM
Please note: This position is not a remote role. All work must be performed onsite at our designated location(s). Remote work is not available for this position at this time. Additionally, the required training is six (6) weeks during the day from 9 AM to 5 PM. In order to work evening or overnight, you must complete the six (6) week training held during the day.
Summary of Position Responsibilities:
Provides critical support in answering calls, chats, and text messages for various helplines, including the 988 Lifeline, Substance Use, Problem Gambling, and Suicide Prevention services. This role involves engaging with individuals in crisis, conducting intake assessments, offering emotional support, and referring them to appropriate resources. The Helpline Specialist must maintain professionalism and accuracy in documentation and follow all protocols while providing compassionate assistance to those in need.
Training:
Upon hiring, individuals will complete all required onboarding, crisis intervention, and behavioral health training prior to independently answering calls, chats, and texts.
The first 6 weeks of employment is full time training Monday through Friday from 9 am to 5 pm. Candidates must be in attendance for all training dates during the initial 6 weeks.
Job Description:
The Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to offering compassionate emotional support by listening, connecting callers with supportive resources, and providing follow-up assistance.
As a Helpline Specialist, you will be the calm voice in the moments of fear, despair, loneliness, and crisis. You will connect with people experiencing suicidal thoughts, mental health challenges, substance use concerns, emotional distress, or overwhelming life circumstances. Through compassionate listening, you will help individuals find safety, hope, and a path forward.
This role is for individuals who can stay grounded when others are overwhelmed, listen without judgement, remain calm under pressure, and show up for others on their worst days.
This is not a job for someone who simply wants to answer phones and give resource information.
Many successful Helpline Specialists are drawn to this work because of their own life experiences, recovery journeys experiences supporting loved ones, or personal commitment to helping others through difficult times. We value lived experience, emotional maturity, resilience and a genuine desire to make a difference.
Qualifications:
Minimum Qualifications
- High school diploma or equivalent required
- Experience in providing customer care
- Ability to successfully complete crisis intervention training and certification requirements
- Strong verbal and written communication skills- able to receive, process, and interpret both verbal and non-verbal information
- Ability to work independently while collaborating effectively with a team
- Ability to maintain confidentiality and adhere to professional and ethical standards
- Strong computer and documentation skills
Preferred Qualifications:
- Experience in healthcare, social services, behavioral health, crisis intervention, peer support, or related fields
- Previous volunteer or helping profession experience
- Higher education or certifications in behavioral health field
Compensation: $15.00 - $16.00 per hour
HELPLINE SPECIALIST – OVERNIGHT POSITION
OVERNIGHT SHIFTS AVAILABLE
10 PM - 6 AM
11 PM - 7 AM
Please note: This position is not a remote role. All work must be performed onsite at our designated location(s). Remote work is not available for this position at this time. Additionally, the required training is six (6) weeks during the day from 9 AM to 5 PM. In order to work evening or overnight, you must complete the six (6) week training held during the day.
Summary of Position Responsibilities:
Provides critical support in answering calls, chats, and text messages for various helplines, including the 988 Lifeline, Substance Use, Problem Gambling, and Suicide Prevention services. This role involves engaging with individuals in crisis, conducting intake assessments, offering emotional support, and referring them to appropriate resources. The Helpline Specialist must maintain professionalism and accuracy in documentation and follow all protocols while providing compassionate assistance to those in need.
Training :
Upon hiring, individuals will complete all required onboarding, crisis intervention, and behavioral health training prior to independently answering calls, chats, and texts.
The first 6 weeks of employment is full time training Monday through Friday from 9 am to 5 pm. Candidates must be in attendance for all training dates during the initial 6 weeks.
Job Description:
The Louisiana Association on Compulsive Gambling Helplines provides 24/7 call, chat, and text support for individuals facing mental health, substance use, and problem gambling concerns. We are committed to offering compassionate emotional support by listening, connecting callers with supportive resources, and providing follow-up assistance.
As a Helpline Specialist, you will be the calm voice in the moments of fear, despair, loneliness, and crisis. You will connect with people experiencing suicidal thoughts, mental health challenges, substance use concerns, emotional distress, or overwhelming life circumstances. Through compassionate listening, you will help individuals find safety, hope, and a path forward.
This role is for individuals who can stay grounded when others are overwhelmed, listen without judgement, remain calm under pressure, and show up for others on their worst days.
This is not a job for someone who simply wants to answer phones and give resource information.
Many successful Helpline Specialists are drawn to this work because of their own life experiences, recovery journeys experiences supporting loved ones, or personal commitment to helping others through difficult times. We value lived experience, emotional maturity, resilience and a genuine desire to make a difference.
Qualifications:
Minimum Qualifications
- High school diploma or equivalent required
- Experience in providing customer care
- Ability to successfully complete crisis intervention training and certification requirements
- Strong verbal and written communication skills- able to receive, process, and interpret both verbal and non-verbal information
- Ability to work independently while collaborating effectively with a team
- Ability to maintain confidentiality and adhere to professional and ethical standards
- Strong computer and documentation skills
Preferred Qualifications
- Experience in healthcare, social services, behavioral health, crisis intervention, peer support, or related fields
- Previous volunteer or helping profession experience
- Higher education or certifications in behavioral health field
Compensation: $15.00 - $16.00 per hour
DATA AUDITOR
Summary of Position Responsibilities:
The Data Auditor is responsible for collecting, sorting, reconciling, evaluating, preparing and reporting all Helpline data daily for contract reports that will be distributed on a monthly, weekly, annual and fiscal year basis. May respond to people who call/chat/text the Helpline. Will customize reports for specific customer needs. The Data Auditor will assist in the training and mentoring of Helpline Trainees and lower-level Specialist; may represent the agency at public events promoting services, General work schedule will be 40 hours per week Monday through Friday 9am- 5pm hours, may be scheduled to work holidays, weekends, mornings, evenings and night shifts as needed.
Qualifications:
- Must be able to remain in a stationary position 70% of the time.
- Must be able to lift and carry 30 pounds.
- Must be able to maintain finger and wrist dexterity with repetitive movement.
- Must be able to analyze caller situations to determine policy-based action and be able to make appropriate referrals.
- Must be able to generate grammatically correct computer typed work.
- Must be able to complete essential duties and responsibilities with frequent interruptions.
- Must be able to work under difficult conditions.
- Must have the ability to read and learn policy and procedures.
- Must be able to speak clearly and effectively to callers, vendors and/or other employees.
- Must have the ability to learn computer software programs such as iCarol, FileMakerPro, PureConnect, Microsoft 365, etc.
- Must be able to learn to operate a photocopier including the loading of copy paper and the printing of mail materials.
Compensation: $17.00 per hour
Helpline Specialist Shift Supervisor - Overnight
Job Type: Full-time
Expected hours: No less than 40 per week
Overiew:
To assist in the supervision of Helpline overnight shifts. General work schedule will be 40 hours per week- weekends, afternoon, overnight hours, maybe scheduled to work holidays. This position requires strong leadership skills and the ability to work collaboratively with team members.
Summary of Position Responsibilities:
1. Supervises the overnight shift Helpline Specialist.
2. Assist with ensuring that data entered by staff is accurate.
3. Ensures Intakes, chat and text are entered and completed by the end of shifts and ensuring call log is complete, reporting any inaccuracies or deficiencies.
4. Completes and reviews End of Shift Reports.
5. Assist with personnel supervision, training, mentoring and guidance.
6. Provide supervision over quality of care provided to all contacts and reporting any deficiencies.
7. Help maintain physical facility, ensure bathrooms cubicle areas, kitchen areas are always maintained and reporting any deficiencies.
8. Assists in quality control and completion of contact survey and follow up information. Ensure follow ups are being offered, and call backs are being made in a timely manner.
9. Assist with training for all new and current staff members, interns, and volunteers. Ensures all staff are adhering to policy and procedure.
10. Assists all other staff in all departments, when necessary.
11. Answers calls, chat and text during shifts and - Assists in covering work shifts unfilled due to illness or to other absences.
12. Assist with monthly, daily scheduling of staff. Ensures proper coverage of shifts.
13. Assists and maintains Helpline inventory, office supplies, kitchen supplies, and cleaning supplies and helps keep areas stocked and report any deficiencies.
14. Ensure that all procedures and protocols are being followed.
15. Participates in ongoing trainings.
16. Assist with Helpline Specialist performance reviews.
17. Prepare mail out information when requested.
Qualifications
· Must have a high school Diploma or GED equivalent; related college degree preferred; and have 1 year managerial experience, customer service experience and/or experience in working with a Helpline.
· Organized, self-initiator, goal-orientated, team player and efficient in daily tasks.
· Excellent verbal and written communication skills.
· Able to prioritize and manage time efficiently.
· Creative problem solver who thrives when presented with a challenge.
· Encourager of team and staff; able to mentor and lead.
· Great people-person skills and professional attitude.
· Proficient computer skills, with ability to learn software programs to include but not limited to: iCarol, FileMakerPro, Excel, and MS Word.
· Must be willing to pursue professional development.
